RP02

ta10 Refereed Paper Presentation

**Instructor Tone in Written Communication: Are We Saying What We Want Them to Hear?** //Marie Wallace, Kaplan University, USA, MWallace@kaplan.edu// //Carol Rubel, Kaplan University, USA, crubel@kaplan.edu// //Mike Crowley,// //Kaplan University, USA, counselor2002@aim.com//

Today’s students are faced with the reality of job loss, housing concerns, and unstable futures resulting in increased stress that can impact academic success. The importance of establishing an inviting atmosphere through written communication is essential in online instruction. Since written communication is the primary format for teacher/ student interaction, instructors must be knowledgeable about their word choice in feedback and the effect on students. Online instructors' tone in written communication in feedback may influence students' perceptions of: (a) encouragement; (b) fraternity; and (c) continued participation in the course/program. These factors may be managed through faculty knowledge and awareness of the impact on how word choice in written communication may be perceived by students.

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