181

tc13 2/27/2010

General Session - Conference Presentation Only (no formal paper)

//Tod Colegrove, University of Nevada, Reno, Nevada, USA,// //pcolegrove@unr.edu// //Duncan Aldrich, University of Nevada, Reno, USA// //Kari Sweeney, University of Nevada, Reno, USA// //Benjamin Beal, University of Nevada, Reno, USA// //Justin Sabato, University of Nevada, Reno, USA//
 * Beyond the Information Commons: Leveraging/building Student Skill Sets while Staffing the @One Service Desk**

The relatively recently-opened Mathewson-IGT Knowledge Center, the principal academic library located on the campus of the University of Nevada, Reno, represents much that is currently state of the art in academic libraries. The collaborative, creative merger of technology and service of the "@One" facility, located on the first floor of the Knowledge Center, offers substantial support for student and faculty development and production of digital media, personal publishing, and learning technologies. Embraced by students, faculty, and staff of the university, the facility has quickly become an epicenter of activity on the campus: with a student population numbering nearly 17,000 students, a typical semester’s day sees an excess of 6,000 individuals through its gates.

Staffing and operating such a complex and rapidly changing environment requires a diverse combination of skills and service orientation that quickly outstrips traditional staffing models; the active cultivation of individual student interests and expertise, combined with the organic development of peer-to-peer mentoring and social networking, has collectively resulted in "a place where people from diverse professional, educational, and generational backgrounds work together as partners in providing service." (Zink et al, 2010)

This session offers a roundtable discussion with a representative mix of the undergraduate student and professional staff that have collaboratively operated the facility during its first 1-1/2 years of operation

Zink, S. D., Medaille, A., Mundt, M., Colegrove, P. T., & Aldrich, D. (2010). The @One service environment: information services for and by the millennial generation. Reference Services Review, 38(1), 108-124. doi: 10.1108/00907321011020761.”

All Audiences Academic libraries, Information services, students, information commons, mentoring, play and work